--TECHNICAL SUPPORT INSTRUCTIONS--

In order for us to be able to help you in the most effective and efficient way, please follow 
the instructions below:

1. Before contacting us please gather the following information. You may enter the data on 
this form and save it for emailing to us. A copy of it can be found in the program installation 
directory, named Technical Support Form.txt.

Note that if you are experiencing a problem, emailing the initialization file and/or the 
configuration file you are using will enable us to resolve the issue more quickly.

For XP and Windows 2000 operating systems, the initialization file can be found at 
C:\Documents and Settings\All Users.

(Note: For WinFrog Seismic on XP and Windows 2000, the location is
C:\Documents and Settings\All Users\Application Data\WinFrog Seismic. You may have
to show hidden folders and files in Windows Explorer.) 

For Vista, Windows 7 and Windows 8, the initialization file can be found at C:\Users\Public.

For each product they are:
WinFrog and WinFrog Remote - winfrogini.wfg
WinFrog Lite - winfrog_lite.wfg
Basic Ribbit - ribbitini.wfg
Ribbit C&P - ribtcpini.wfg
WinFrog Seismic - wfgseisini.wfg

The following products' initialization files can be found in the Windows or WINNT directory:
CRDD - Ces.ini


--REQUIRED INFORMATION--

Date :  

Type of Issue (Critical or Problematic) :  

--Client Information--

Company Name:  
Contact Name:  
Name of Vessel:  
Phone Number:  
Fax Number:  
Email Address:  

--Software Product (delete non-relevant items from the list)--
	
WinFrog
WinFrog Remote
WinFrog Lite
Ribbit Cable & Pipeline
Cable Analyst
WinFrog Seismic
CRDD

Version:  

--Purchased Modules (delete non-relevant items from the list)--

LBL Acoustic
Multiple Vehicle Positioning & Telemetry
GPS Calculations
Cable Management
Remote Tug
MBES Logging Display

--PC System Information--

Operating System:  

Service Pack:  

Computer Specifications:  
  E.g. Processor, RAM, etc.

Virus Scan Software:
  Package:
  Version:
  Active (Yes/No):

Do the WinFrog PCs have access to the Internet?

--Operational Specifics--

What type of work are you doing?:  

What device interfaces are you using?:  

--Problem--

Synopsis:  

Details and Steps to Reproduce - the more specific, the better we will be able to help:  


2. If your question can be answered in a phone call you may contact us at:

Pacific Time
Working hours: (858) 292-8922 ext. 2027
After hours: (858) 717-2284
Fax: (858) 292-5308

3. If you wish to email us please include copies of the following files if possible:

• This file, with the information in section 1 completed.
• Initialization file or *.cfg file you are using.
• Any other files relevant to your problem such as:

Survey line file (.PTS)
Waypoint file (.WPT)
Event files (*.ALG, *.DAT)
Log files (*.LOG)
If using USBL or LBL, the Xponders (.XPT), Velocity (.VEL) and Calibration (.CAL) files.
If using background maps and your question relates to them, the Blue Marble (.BMM and .mdx) files 
used in each graphics window along with the layer files attached to each of the .BMM files.

By sending us the relevant files above you will help us to respond faster.

The technical support email address is:

fptechsupport@fugro.com